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Community Membership Terms

Last updated on 2nd October 2023

  1. Where To Find Information About Us And Our Services

    1. Membership of our Community and related services (“our Services”) are provided by The Inclusive Jobs Network Limited (“we”, “us”), a company registered in England and Wales under number 15018065 whose registered office is at 24-28 Bloomsbury Way, London, England, WC1A 2SN.

    2. You can find everything you need to know about us, The Inclusive Jobs Network Limited, and our Services on our website before you sign up for membership of our Community. We also confirm the key information to you in writing after you sign up for membership, either by e-mail or in your online account.

    3. You can contact us at at any time.

    4. In order to benefit from the use of our Services and any offers and/or information set out in them, any person given access to who purchases our Services (“you”, “your”) must agree to these terms. By doing so, you’ll enter into a contract with us to use our Services under which we will both have the respective rights and obligations set out below. If you don’t agree to these terms, you shouldn’t use our Services.

    5. These terms apply to Your use of our Services, as well as the purchases made via our Services. Our Services may link to third party websites or profiles, and any information, purchases, or agreements into which you may enter on those third-party websites or profiles will be their responsibility. Additional terms may apply to any purchases which are made, or services provided.

    6. It is important that you read the sections of the terms that apply to you. If you are not making any purchases, such as purchasing a subscription to join our Community, you only need to read the “Access” section. If you are making purchases via our Services or using them as part of a paid membership of our Community, you should read the terms applicable to them as well.

    7. Please note that entering into any contract with us to use our Services does not affect your statutory rights. You must be 18 or over to accept these terms, to join our Community and use our Services. Our Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the Services meet your requirements.


    1. Our Services are intended to provide information, advice, and assistance to neurodiverse people. They are not intended to replace, override, or contradict medical or psychological advice provided by a Doctor, Psychologist or other Medical Professional. It is your responsibility to seek ongoing medical or psychological advice from your Doctor, Psychologist, or other Medical Professional in relation to your condition, whether suspected, diagnosed, or undiagnosed. We are not responsible if you take any step based upon the content of our Services without consulting your Doctor, Psychologist, or other Medical Professional.

  3. What Happens When You Sign Up For Membership Of Our Community

    1. When you sign up for membership of our Community, you agree that you are bound by the current version of these terms, and you should check them each time you use our Services. If you don’t accept these terms or any changes to them, you shouldn’t continue to use our Services.

    2. After you sign up, we’ll contact you to confirm that you’ve been successful and that you are now a membership of our Community.

    3. If we can’t sign you up for membership, for example, because a credit reference we have obtained is unsatisfactory, because we can't verify your age or because you are located outside the UK, we’ll let you know as soon as possible and refund any sums you have paid.

    4. Our Services are provided for authorised users have agreed to the terms and to access our Services, including any benefit offers and other information We will share using our Services. By accessing our Services, you confirm and agree that you are entitled and authorised to do so, to comply with all of these terms and only to access our Services where you remain authorised to do so.

  4. Our Services

    1. Dependent upon whether or not you are a free or paid subscriber for our Services and member of our Community, you’ll need to purchase a subscription on the basis and at the fees set out during the signup process. We’ll confirm the basis of your subscription and membership and the basis upon which you’ve chosen to pay.

    2. If you purchase a paid subscription for membership of our Community, you’ll be charged on signup unless you are signing up for a free trial, as detailed below.

  5. Account Security

    1. You’ll need to choose a login and password to use Our Services, and you agree to access them only using your own login and password. You agree to keep these details confidential to prevent unauthorised access to our Services and your own account. You must inform us immediately if you know or suspect that your login or password is no longer secure. Failure to comply may result in your access to our Services being revoked, suspended or a new password being issued.

    2. You are responsible for the use and misuse of your login and password. If your misuse or negligent use of your login and/or password causes us (or any other person) any loss, you agree to reimburse us or any other person for those losses. If you allow any other person to use your login or password, you will be fully liable to meet any costs or losses We may incur as a result.

    3. We advise you never to enter your login and/or password for the Services or any financial information (including bank card or account confirmation) into an e-mail, and we will never ask you for any such information via e-mail.

    4. We cannot be held responsible in the unlikely event of Phishing by any third party. Phishing refers to an email that attempts to fraudulently acquire personal information from you, such as your login, password and/or financial information. On the surface, the email may appear to be from a legitimate company or individual, but it’s not. If you are concerned that your financial information has been compromised, you should contact your bank or card provider immediately.

    5. We have the right to disable any login and password if in our sole opinion You have failed to comply with any of the provisions of these terms or our Community Guidelines.

    6. Unless You’ve Signed Up For a Free Trial, We Charge You When You Sign Up For Membership Of Our Community Unless Otherwise Provided For

    7. If your use of our Services and membership of our Community begins with a free trial for a specific period on signup, we’ll charge your designated debit or credit care for the full subscription fee at the end of the relevant free trial period unless you cancel before that period ends. By providing your payment details for a free trial on registration, you agree that we can charge for the subscription fee via your designated debit or credit card at the end of the free trial period

    8. If you sign up for a free trial, you can cancel at any time during the free trial period and you won’t be charged for the subscription fee. If you cancel after the free trial period, you’ll be charged for the subscription fee unless you cancel before the end of the free trial period.

    9. For some of our Services we take payment at regular intervals as opposed to when you sign up, as explained to you during the signup process. If you purchase a subscription to use our Services and join our Community, you agree that when the initial subscription term expires your subscription and membership will automatically renew for successive periods of the same duration as the initial subscription term unless and until you cancel, and you authorise us to charge any renewal subscription charge to your account using your designated debit or credit card. You will be charged for the same level of subscription fee stated at the time of renewal. Subscription fees may change at any time.


  6. We Charge Interest On Late Payments

    1. If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

  7. We Pass On Increases In VAT

    1. If the rate of VAT changes between when you sign up to join our Community and the date we supply our Services, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

  8. We're Not Responsible For Delays Outside Our Control

    1. If we can’t provide our Services as a result of a delay by an event outside our control, such as network downtime, we’ll contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to cancel your membership and receive a refund for any advance payment for Services you have paid for, but not received.

  9. Your Legal Right To Change Your Mind

    1. You have 14 days after the date we confirm that your sign up has been successful to change your mind, but you lose the right to cancel your membership after that point, although you can cancel your subscription and membership at any time after the end of the 14-day period after which we will not automatically renew any subscription or membership.

    2. You consent to the supply of our Services prior to the end of any cancellation period which may apply and acknowledge that the 14 day statutory cancellation period will end on the supply.

  10. How To Let Us Know You’ve Changed Your Mind And What Happens Next

    1. If you change your mind, please contact us at We’ll refund you as soon as possible and within 14 days of you telling us you’ve changed your mind by the method you used for payment. We don’t charge a fee for any refund.

  11. You Can End Your Membership At Any Time

    1. We tell you when and how you can end your membership of our Community during the signup process, and we confirm this information to you in writing after confirmed your membership of our Community. If you have any questions, please contact us at

  12. Content Accessible Via Our Services

    1. Whilst we believe the content of the information and offers accessed by our Services to be accurate, we provide no warranties for this and do not accept responsibility for the accuracy or otherwise of any information. Please note in particular that third party information is not confirmed by us and may be inaccurate, incomplete, or out of date. We are not liable in any way for any third-party content.

    2. The information provided on via our Services is not warranted by us and is not designed to provide any form of advice. It is provided for information purposes only and no content accessible via our Services will constitute the provision of professional advice in any way.

    3. You agree not to use our Services for any unlawful manner.

    4. You agree that where our Services allow you to make comments or publish any information, you are responsible for it and liable in the event that you make any defamatory, unlawful, or inappropriate comments.

    5. Any information, content, or data which you may upload to our Services will be considered non-confidential and non-proprietary. You will retain all of your ownership in any content which you may upload, but by doing so you grant us a limited licence to use, store and copy any such content and to distribute and make it available to third parties.

    6. When You upload or post any content to our Services, you grant Us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the provision of the Services.

    7. We reserve the right to remove any content which you may post to our Services if, in our sole opinion, it does not comply with our Community Guidelines.

  13. Access To Our Services

    1. We don’t guarantee that access to our Services will be uninterrupted and error-free, or that they are virus or bug-free. The availability of our Services may be suspended from time to time for maintenance. It is your responsibility to ensure that you have the appropriate hardware, software, or protection (including virus protection) to enable you to use the Services safely and securely.

    2. Our Services may provide access to links to other websites. These links are provided for your convenience and/or to access services. We are not responsible for the content of any other websites, and you should confirm the basis on which You use those sites (including their content and practices) before accessing or using them. You are strongly advised to check any terms that may be imposed or apply on other websites or for goods/services purchased from them.

    3. Our Services may contain advertising and access to services from other providers. Those providers are responsible for their material provided via the Services and for their own respective products and services. Access to some of our Services and offers will change and are subject to additional terms. We are not responsible for the availability of any offer or service other than on the terms a service is provided by us.

    4. Where the Services provide links to third party websites, these are selected by us to provide goods, services, or information to you. The links provided allow you to access benefits which may not be generally available. In order to access these links, you agree that We may pass your information to the third party site when you click on to their site from the Services.

    5. We Can Change Our Services And These Terms

  14. Changes We Can Always Make

    1. We can always make changes to our Services:

      1. to reflect changes in relevant laws and regulatory requirements;
      2. to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of our Services; and
      3. to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
  15. Changes We Can Only Make If We Give You Notice And An Option To Terminate

    1. We can also make the following types of change to our Services or these terms, but if we do so we'll notify you and you can then contact us at to end your membership before the change takes effect and receive a refund for any Services you've paid for in advance, but not received:


    3. We Can Suspend Our Services (And You Have Rights If We Do)

    4. We Can Suspend The Supply Of Our Services

      We do this to:

      1. deal with technical problems or make minor technical changes;
      2. update our Services to reflect changes in relevant laws and regulatory requirements; or
      3. make changes to our Services.
  16. We Let You Know, May Adjust The Price And May Allow You To Terminate This Contract

    1. We'll contact you in advance to tell you we're suspending the supply of our Services unless the problem is urgent or an emergency. If we suspend the supply of our Services for longer than three months in any calendar year, we will adjust our pricing, so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than three months you can contact us at to end your membership and we'll refund any sums you've paid in advance for Services you won't receive.

  17. We Can Withdraw Services

    1. We can stop providing a service, including membership of our Community or a subscription for digital content. We’ll let you know at least three months in advance, and we’ll refund any sums you've paid in advance for Services which won't be provided.

  18. We Can End Our Contract With You

    1. We can end our contract with you for our Services, including your membership of our Community, and claim any compensation due to us if you don't make any payment to us when it's due and you still don't make payment within 30 days of our reminding you that payment is due, or you breach our Community Guidelines. If we end our contract with you for our Services, you must stop using them immediately.

  19. We Don't Compensate You For All Losses Caused By Us Or Our Services

    1. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

      1. Unexpected. It was not obvious that it would happen and nothing you said to us before you joined our Community we should have expected it (so, in the law, the loss was unforeseeable).
      2. Caused By A Delaying Event Outside Our Control. As long as we have taken the steps set out in the section “We're not responsible for delays outside our control” above.
      3. Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
      4. A Business Loss. It relates to your use of our Services for the purposes of your trade, business, craft, or profession.
  20. We Use Your Personal Data As Set Out In Our Privacy Notice

    1. How we use any Personal Data you give us is set out in our Privacy Notice.

    2. Please be aware that internet transmissions are never completely private or secure and that any message or information which you may send or receive using our Services may be read or intercepted by others, even if a particular transmission is encrypted.

  21. You Have Several Options For Resolving Disputes With Us

    1. If you have any problems with us or our Services, we’ll do our best to resolve them. Please contact us at if you need to raise any issue with us.

  22. Which Laws Apply To These Terms, And How You Can Take Action Via The Courts

    1. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

    2. We make no promise that content accessed by the Services is appropriate or available for use outside the UK, and accessing the Services from territories where their contents are illegal or unlawful is prohibited. If you choose to use the Services from locations outside the UK, you do so on Your own initiative and are responsible for compliance with local laws.

  23. Other Important Terms Apply To Our Contract

    1. We Can Transfer Our Contract With You, So That A Different Organisation Is Responsible For Supplying Our Services. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

    2. You Can Only Transfer Your Contract With Us To Someone Else If We Agree To This. If you agree to comply with these terms, you can access our Services for your personal purposes only. We may not agree to the transfer of your contract with us if [REASONS].

    3. Nobody Else Has Any Rights Under This Contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

    4. If A Court Invalidates Some Of This Contract, The Rest Of It Will Still Apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

    5. Even If We Delay In Enforcing This Contract, We Can Still Enforce It Later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't do it later.